Tuesday, September 4, 2012

Email Do's and Don'ts

As technology advances, new forms of communication etiquette emerge.  Such is the case with e-mail.   Who was it that officially decided that WRITING IN ALL CAPS WAS CONSIDERED YELLING IN CYBERSPACE?  I don't know, but now that's an accepted rule. 

During the past decade or so, email "Do's and Don'ts" have evolved and will probably continue to do so.  One of the classes offered at Workplace ESL Solutions is Business Writing, where you'll learn how to write concisely and professionally.  Every word that leaves your mouth or your pen reveals a little bit about you and creates your brand, whether for good or for bad.  It's important to know how to do it well...in any language!

To help get you started, below is a list of some helpful tips to improve your email writing:

DO'S:
*  Write a clear subject in the subject line
*   Divvy up a long email with several topics into separate short emails that address one topic
*   Press the send button after doing a quick edit and spell check
*   Keep sentences short
*   Don't use text abbreviations in emails
*   Keep paragraphs short
*   Use white space between paragraphs
*   Respond quickly to an email you receive

DON'Ts:
*   Write in all caps
*   Reply to "all" without paying attention to who is going to read it
*   Forward inappropriate jokes at work
*   Write long, long emails so the reader has to scroll
*   Use "urgent" or "important" on every email you write

To learn about other services offered by Workplace ESL, check out our web site at www.WorkplaceESL.com

Happy emailing!

Wednesday, August 29, 2012

Receive a FREE GIFT when you complete our short survey!



Here at Workplace ESL Solutions we strive for excellence. Every day we work hard at improving our business and service to you, our customers. We want to hear from YOU so that we can better know how to improve.
You can also email us your answers or answer below in the comment box. Be sure to see below for the gift you'll receive when you complete the survey!
Please take a minute and answer these questions.
1. What industry are you in?
2. What % of your workforce has challenges communicating in English with co-workers, supervisors and customers?
3. If you had an unlimited training budget, which services would you like to have? (Even our current customers, I'm sure with more money, you would do more of something...)
4. Who are you?
5. What languages are spoken at your company?

6. What else can we do for you? Other classes? Other services? Comments?
Email Ronna at ronna@workplaceESL.com by September 14 and ask for a discounted Spanish workshop, a discounted Tacos with Trina customized workshop or a discounted business writing workshop!

$100 off - What a deal!!

Friday, August 24, 2012

Good Grammar Tells


Vigorous writing is concise. A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts. This requires not that the writer make all his sentences short, or that he avoid all detail and treat his subjects only in outline, but that every word tell.
— William Strunk Jr.
in Elements of Style

Do you write for your company?  Newsletters?  Emails? Grants? Copy for collateral?  If so, then everything you write reflects upon the company.  Our words, both spoken and written, create images that either build or hurt our brand. 

Good grammar can instill confidence in your customers and employees.  We all make mistakes, but don't worry that the Grammar Police will arrest you or fire you.  Just pay attention to what you write before you send it out. 


Below are a dozen words that are commonly used incorrectly.  Just a quick review of your writing can avoid embarassing mistakes.  Feel free to print this out and keep it by your computer for future reference.  And by the way, Workplace ESL Solutions also offers a fun two hour workshop for companies who want to improve their writing skills! 

 

1.    The verb “accept” means “to receive” or “to believe”.  The preposition except means other than.  The conjunction means “unless” and the verb means “leave out.”

a.    Tim accepted Jeff’s reason for being late for work.

b.    Everyone – except Chris and his supervisor – had remembered to switch to daylight savings time.

c.    Only in rare cases are employees excepted from the policy on punctuality.

2.    Adverse means “hostile, unfavorable, or harmful.”  Averse means “to have a definite feeling of distaste.”

a.    Adverse weather conditions grounded all airplanes.

b.    The tired staff was averse to the idea of working till midnight.

3.    Advice is a noun that means “recommendation or information” and advise is a verb meaning “to counsel or recommend.”

a. Ralph advised me to value good advice.

4.    Affect is a verb that means “to influence.”  As a noun, effect means “the result”; as a verb it means “to bring about.”

a.    Your performance in the coming year will directly affect the amount of your bonus.

b.    The effect of the economy is hard to predict.

c.    The new procedure will effect significant savings in time and cost.

5.    Anxious indicates that one is worrying; eager, that one is gladly anticipating something.

a. Sarah has never been anxious about speaking in public, but she was eager to play the old hag in Snow White last month.

6.    Beside is a preposition that means “next to.”  Besides is an adverb that means “in addition to.”

a.    Put the file cabinet beside the desk.

b.    Besides the new cabinet, we need a new computer.

7.    Complement means “to complete or go well with.”  Compliment means “to give praise.”  Both words can also be used as nouns.  The adjective complementary means “serving to fill out or complete.” Complimentary means “given free as a favor.”

a.    That was a nice compliment for a job well done.

b.    A fine grape jelly is a complement to any peanut butter.

8.    A conscience gives one the capacity to know right from wrong.  Conscious means “awake or alert, not sleeping or comatose.”

a.    Your conscience will guide you.

b.    Earl needs two cups of coffee to be fully conscious at this hour.

9.    Imply means “to suggest, hint, or communicate indirectly”; infer means to “deduce or conclude from.” (Writers and speakers imply.  Readers and listeners infer.)

a. I thought she was implying that I would receive a raise; apparently I inferred incorrectly.

10.  Lay means “to put or place something.”  It must be followed by a direct object. (lay, laid, laid)

a.    Please don’t lay that report there.

b.    Jerri’s assistant laid down the new carpeting yesterday

      Lie means “to rest or recline.”  It does not take a direct object.  (lie, lay, lain)

c.    Tim likes to lie down for a nap after lunch.

d.    He lay down Monday at 12:30, but often he has lain down by 12:15.

11.  To precede means “to go or come before,” while proceed means “to move on or go ahead.”

a. A note that preceded today’s meeting told us to proceed with part two.

12.  “Than” indicates a comparison and “then” refers to time.

a.    Kevin didn’t know any more about this than I did.

b.    First write your resume.  Then look for a job.

b.    The tired staff was averse to the idea of working till midnight.

 

 

Tuesday, August 14, 2012

Ronna Gets Interviewed About ESL Teaching



Ronna Timpa, Founder of Workplace ESL Solutions, was recently invited to participate on a panel about ESL products.  Below are some excerpts from that interview.

Question: How does your organization incorporate
technology into the teaching of ESL?   
 
Answer: With ESL, we don't use technology in the
classroom. We use a flipchart as the only teaching

medium. Some of our customers have purchased our
new product: Hotel English Online and we are 
offering a blended learning approach. They do the 
online learning at home and we meet every two 
weeks for a "lab" of sorts. We practice role plays and
answer questions.
 
Question: Do your students have access to computers
(either their own or use of your organization's)? 
 
Answer: Some of the organizations have computer labs. Our largest customer adds a 
computer training at the end of our workplace ESL class. These students have very 
limited experience with computers. Probably half of them don't have an email
account. Most of them do not have internet at home. They use computers at the 
library. 
 
Question: Do your students use their cell phones for studying or
communicating in English? 
 
Answer: Most of our students (housekeepers, public area workers, kitchen workers) 
do not have a smart phone. Probably about 20% have an iphone and the rest have
older flip phones. I would say 5% of our students would use the dictionary app, 
but that's it.

Question: If you have used online programs for teaching ESL, what were the
main challenges? 
 
Answer: We just started using our Hotel English Online and
our biggest challenge was the LMS. Vegas PBS is working on our own
portal right now because the procedure in which students get into the
program is too difficult for them. Too many screens and not easy
enough to navigate. Once they are in, they are good, but getting in
and signing up is the challenge. 
 
Question: What were the benefits? 
Answer: Being able to listen and repeat a million times. 
 
Question: How have you addressed speaking (including pronunciation) and writing
online, given that such activities generally require feedback or interaction?  
 
Answer: They listen and repeat. We have pronunciation videos
with practice exercises. Our goal for Hotel English Online is oral
communication.

Question: What are some of your favorite resources (online and print) for
teaching ESL? 
 
Answer: Of course our products - that's why we wrote them in
the first place. Textbooks: Hotel English and Workplace English. Our
online program (partnership with Vegas PBS) Ronna Timpa's HotelEnglish Online. 
I also love Betty Azar's Basic English Grammar - her
entire series. Great interactive exercises for teaching contextualized
grammar. I also like all the picture dictionaries - I have used Word
by Word the most. Otherwise, I develop all our curriculum based on
needs assessments and job shadowing for each company we teach at. We
often use one of our books as the core, but other times we only use
customized material. It depends on the needs of the company.

Question: Do you use translations when teaching beginning-level students? 
 
Answer: No, we teach ESL only, not a bilingual program. 
 
Question: If not, how do you address direct instruction? 
 
Answer: The theories of second language acquisition answer that question. All 
of my teachers have studied these methodologies. I have a master's degree in
TESOL and this is a question I get a lot from company presidents and HR directors:
"How do you teach English if you don't speak all of those languages?" I love
that question! First of all, you rarely have all Spanish speaking
learners in a workplace ESL class. Perhaps in construction or some
kitchens, but in the hotels, it's rare to have all Spanish speakers.
In the last graduation we had last week, we had 9 different countries
and 5 languages spoken.
 
Question: Do you find that most students are adept at
using technology to find their own translations? 
 
Answer: In my experience, my adult students have their children translate for 
them when needed.
 
To learn more about Workplace ESL Solutions and the classes we teach, as well 
as the material we offer for sale, please visit our web site at  
www.workplaceesl.com  

Tuesday, August 7, 2012

Are You Ready To Fight Dirty?

Workplace ESL Solutions has played an active role in the famous IEHA Las Vegas Chapter's City Wide Housekeeping Olympics.  

Our founder, Ronna Timpa, was the IEHA President for many years.  We're ex!ited to join the 2012 crazy Olympic event on August 15th, 2012!

Where: Mandalay Bay Events Center, Las Vegas
When:  August 15th, 2012
Where:  Mandalay Bay Events Center in Las Vegas!

Important Dates & Deadlines
  • Registration must be completed and by and fee paid by July 30, 2012.
  • Sign up early! Limited to 30 teams!
  • Team Sign-Up Form with Contestants' names must be submitted by August 8, 2012.

IMPORTANT DATES & DEADLINES

Music CD (90 seconds) must be received by August 8, 2012
Rules and Regulations/Forms
IEHA LVC - City Wide Hskp Olympics - Rules and Regulations 2012.pdf
IEHA LVC - City Wide Hskp Olympics Registration Form 2012.pdf
IEHA LVC - City Wide Hskp Olympics Team Sign up Form 2012.pdf
IEHA Banner request form 2012-Final.pdf

Questions:
Please feel free to contact Olympic Committee by Email as listed on last page of Rules and Regulations
or
Call Mark Maddox at  702-770-4407  or Joel Moore at  702-770-4402 


  • Pay with Credit Card utilizing PayPal or Mail Check to:
    IEHA Las Vegas Chapter
    PO Box 71772
    Las Vegas, NV 89170


    Checks should be made payable to:
    IEHA Las Vegas Chapter
    Payment must be received by:
    July 30, 2012

Workplace ESL Solutions has come to love the many good people in the housekeeping industry here in Las Vegas.  They're our students and friends.  If you'd like to learn more about our Hotel English classes, books, audio CD's or customizable programs to fit your company's needs, check us out at: www.WorkplaceESL.com

Good luck to all of the teams.  We're going to cheer you ALL on!


We hope to see you there!  


Tuesday, July 31, 2012

Language Books and Audios To Help Your Students Succeed

                    We've got the tools you need to succeed!

Workplace ESL Solutions assists community colleges and adult schools across the nation by providing support materials for their own programs.  Our textbooks and study materials are essential pieces in the development of fast and efficient workplace English and workplace Spanish programs.

Perhaps you’re taking an Enlish or Spanish course at your local community college or adult school.  Our texts will not only support your current class work, but provide you with a reference for the classroom and beyond.

Individuals also utilize our textbooks and study materials when organizing their own Workplace English or Workplace Spanish courses.  Our materials help them develop efficient courses with proven methods, taking the guess work out of program design.

Small companies with a designated training individual also order our books for employees to enhance their in-house training programs.  Their trainers attend our Train-the-Trainer programs to make their Workplace ESL/Workplace SSL courses as effective as possible.


Language Books & Audios We Currently Offer:

Workplace English

Comprehensive ESL specifically designed for the workplace
. 
  • Workplace English Student Book
    A comprehensive ESL textbook specifically designed for the workplace.  ($14.95)
  • Workplace English Teacher's Guide
    Lesson plans and extra activities to help the teacher prepare teaching ESL in the workplace. ($16.95)
  • Workplace English Audio CD
    Listening/Speaking practice for the ESL learner ($12.95)

Hotel English (2nd Edition)

Comprehensive ESL for the hotel and hospitality industries.
 
  • Hotel English Student Book
    With Hotel English, housekeepers, public area attendants, and kitchen workers will learn to communicate with hotel guests, co-workers, and supervisors through authentic workplace conversations.  ($17.95)
  • Hotel English Teacher's Guide
    A great resource for the teacher to use before and during a HOTEL Workplace ESL course. ($21.95)
  • Hotel English Audio CD Set
    The Audio CDs contain all the listening, speaking and pronunciation portions of the Student Book. ($21.95)

Workplace Spanish (2nd Edition)

Comprehensive workplace-focused Spanish.
  •  Workplace SpanishSpanish-English Hospitality Glossary
    English to Spanish Hospitality Glossary ($4.95)
  • Workplace Spanish Student Book
    A Workplace Spanish Student Book that facilitates Spanish language usage in the workplace. ($17.95)
  • Workplace Spanish Teacher's Guide
    The teacher's guide gives the facilitator lesson plans and activities to use with each chapter. ($21.95)
  • Workplace Spanish Audio CD Set
    The 2 CD-SET contains all the listening and speaking portions in the Student Book. ($21.95) 
                                                    Learn more and buy!

Tuesday, July 24, 2012

Keep Those Happy Testimonials Coming!


For over 20 years Workplace ESL Solutions never did any advertising because terrific word-of-mouth referrals kept us so busy!   Our excellent reputation is what continues to make us grow and succeed, but now with all this fun social media like this blog and Facebook, we just have to share!

Here are just a few kind words some previous customers had to say about us.  We'd love to hear from YOU too!

The classes were very well structured and provided great information and study materials. The instructor was magnificent and very engaging with our entire staff.
Sherri Ohanian-Ulrich
Vice President of
Human Resources
Monte Carlo Resort & Casino


The level of competence and professionalism displayed by your instructors while presenting both Workplace Spanish and Intermediate Workplace Spanish is certainly noteworthy. You and your staff should be applauded as you are truly deserving as one who “exceeds” the standards.
Eddie V. Bryant
HR Training Manager
City of North Las Vegas

Some of our corporate clients who highly recommend us are:

  • MGM Resorts International
  • The Cosmopolitan Hotel
  • The City of Henderson
  • The Station Casinos in Las Vegas
  • The Aladdin Hotel and Casino  
  • Par 3 Landscaping
  • Cover-All Flooring
  • Greater Las Vegas Association of Realtors
  • LeapFrog
  • Mirage Hotel & Casino
  • Ryland Homes
  • Hampton Inn
  • Terra Contracting
  • The Palms Hotel & Casino
  • Lake Las Vegas
  • Aristocrat Technologies, Inc
  • City of North Las Vegas
  • PBS
  •  Monte Carlo Casino

 Thank you to all of our wonderful customers!  What can we do to add YOU to the list?  Check out our services and feel free to call us for a free consultation on how you can improve your company with our help!  We also offer FREE workshops of various kinds so you can watch us in action and decide if our style is right for your company or business.