Monday, December 31, 2012

Translation vs. Interpretation

What's the difference between TRANSLATION and INTERPRETATION?

Workplace ESL Solutions offers BOTH!





Translation = We translate your company's documents into another language.

Interpretation = We translate your company's live presentation into another language

Contact us for a quote at ronna@workplaceESL.com   or go to
www.workplaceesl.com 

Thursday, December 27, 2012

Workplace ESL Solutions featured in Vegas Inc magazine

Workplace ESL Solutions was recently featured in Vegas Inc magazine, as well as online .  Below are some excerpts from the interview with Ronna Timpa, owner and founder of Workplace ESL Solutions:

                   (Ronna Timpa teaching an English class at Circus Circus)
                                           Photo credits to Leila Navidi   


Workplace ESL Solutions improves the lives of thousands of people by offering effective language training.  When non-English speaking workers gain the confidence and ability to communicate in English, their whole world opens up. They can better communicate with customers and co-workers.

Workplace ESL Solutions focuses on presenting, practicing and using language for realistic communication tasks that meet the immediate everyday needs of the learner. The results are more employee confidence, a greater level of competency throughout the workplace, employees with great control over their day-to-day work situations, and employees with an increased level of commitment to their organizations.

We offer ESL (English as a Second Language), Spanish, Cantonese, business writing, train-the-trainer courses and translations and interpretations.
Workplace ESL Solutions operates in three states and sells its textbooks — “Hotel English,” “Workplace English” and “Workplace Spanish” — to bookstores, colleges, individuals and adult schools around the country and internationally. Our latest venture is “Online Hotel ESL Program,” developed in partnership with Vegas PBS.

Who are your customers?
Eighty percent of our customers are from the hospitality and gaming industry sector. Twenty percent are from the manufacturing, health care and construction industries.

What makes your business unique?
We customize language training to the unique needs of the company and the participants. The learner walks out of the classroom being able to say what he or she needs to be able to say in order to be more successful at their jobs.
For ESL, learners learn workplace language, confidence, speaking skills, etiquette, pronunciation and American culture. This also applies to participants learning workplace Spanish or Cantonese. The tailored instruction assures results that provide our clients a measurable return on investment.

What is your business philosophy?
We motivate our learners to be excited about learning. Learning is more effective when you are enjoying the process. We show them how being enthusiastic in the workplace will lead to success both at work and at home. We want them to know that learning English will help them better achieve their professional goals.

What’s the most important part of your job?
The most important part of my job is to impart enthusiasm and confidence onto our learners.  The second most important part is highlighting the skill set of entry-level workers. You will find doctors from Bulgaria, accountants from Bosnia, attorneys from Mexico and others working in the public areas and housekeeping. These hard working immigrants bring an amazing skill set that allows them to contribute greatly to the success of their employers.

What is the hardest part about doing business in Las Vegas?
Lately, the hardest part has been reduced budgets that do not allow companies to give their employees training to help them better serve their customers. These employees are the “sales force” of the organization.

What is the best part about doing business in Las Vegas?
The best part is the diversity in the workforce. In one ESL class, you might have 12 different countries represented by 25 participants.  Right now, I have a class at the Venetian with the following countries represented: Mexico, Ecuador, Peru, El Salvador, Thailand, Serbia, Cuba, Honduras and Nicaragua. How amazing for them to be learning together and with each other!

What obstacles has your business overcome?
We overcame the obstacle of lower training budgets by adding two new broader profit centers. We started business writing workshops and tutoring, which have been very successful.  In addition, we partnered with Vegas PBS to develop an online hotel ESL program. We wanted to reach more non-English speaking workers in hotels where there were limited training budgets or not enough employees to form a class.

In addition, with the economy, many entry-level workers are working two jobs, so the ability to take an online class on their own time has been exciting.

How can Nevada improve its business climate?
By continuing to recognize and honor the diversity among employees in organizations. Embracing the differences and building on what we have in common helps us grow with each other and foster success in the workplace.

What have you learned from the recession?
Now, more than ever, it is imperative that we offer services and products that help a company with its strategic and succession planning goals. Our training has to not only add value, but its results also have to be measurable.
It’s not enough that employees enjoy our classes. The success and value of the training has to demonstrate a return on investment.

Friday, December 21, 2012

Merry Everything in December!

Merry Christmas!
Happy Hannukah!
Merry Everything!




December is a month filled with many happy holidays
and reasons to celebrate with friends and family. Workplace ESL Solutions wishes you the merriest month ever!


International Holidays in December
01 Independence Day in Central African Republic
06 Independence Day in Finland
07 Independence Day in Ivory Coast, Panama
07 Prophet Mohammed's Birthday in Fiji
08 Mother's Day in Panama
08 Blessing of the Water in Uruguay
10 Thai Constitution Day in Thailand
10 Foundation of Worker's Party in Angola
11 Independence Day in Upper Volta
12 Independence Day in Kenya
13 Republic Day in Malta
15 Statue Day in Netherlands Antilles
16 Constitution Day in Nepal
16 Day of the Covenant in South Africa
16 National Day in Bahrain
16 Victory Day in Bangladesh
17 National Day in Bhutan
18 Republic Day in Niger
23 Victory Day in Egypt
23 Emperor's Birthday in Japan
25 Christmas Day in USA, South Korea, Singapore, Phillipines, Macau, Germany, France, Australia
25 Constitution Day in Taiwan
25 Children's Day in Congo
26 Boxing Day in England
26 Family Day in South Africa
26 Feast of Our Theotokos in Greece
27 Constitution Day in North Korea
29 Civic Holidays (3 days) in Costa Rica
29 His Majesty, the King's Birthday in Nepal
30 Anniversary of the Democratic Republic of Madagascar
31 Proclamation of the Republic in Congo

Tuesday, November 20, 2012

Workplace ESL Thanks you!




Thanksgiving time is a perfect excuse to let you know how thankful we, at Workplace ESL, are for your business, friendship and support!  

Today we live in a relationship economy.  We truly treasure our relationship with you and the community feeling we're creating together.

No one person can do it all, but together we can make a positive difference!  Thank you!

May your Thanksgiving be filled with good food, inspiring conversation, loving friends, and happy families!

Some of our favorite Thanksgiving quotes:

"As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them." -John Fitzgerald Kennedy


"The unthankful heart discovers no mercies; but let the thankful heart sweep through the day and, as the magnet finds the iron, so it will find, in every hour, some heavenly blessings!" -Henry Ward Beecher  

"Thanksgiving, after all, is a word of action." - W.J. Cameron

"Thanksgiving Day comes, by statute, once a year; to the honest man it comes as frequently as the heart of gratitude will allow." -Edward Sandford Martin  





  
Speaking of Thanksgiving and gratitude, what do you say when someone compliments you?  A sincere "thank you" is all you need.  When we downplay a compliment, it diminishes the giver's gift.

Now, check out the correct spelling of these words which are similar:
Compliment = to give praise
Complimentary = given free as a favor
Complement = to go well with
Examples:
That was a nice compliment for a job well done.
A fine grape jelly is a complement to any peanut butter.
This grammar tip is complimentary!


Wednesday, November 7, 2012

International Holidays in November

Here at Workplace ESL Solutions we adore our international students!  Our hearts are touched as we hear their stories of what brought them to our country.  We thrill as they learn English and a new culture.  We cheer as they begin a new life here, but we also encourage them to remember their roots and celebrate their own heritage.


When you have international employees on your team, it's nice to be able to wish them a happy "All Saints Day" or "Remembrance Day" to let them know you appreciate their heritage and contributions.  Here are a few dates this month to be aware of:



01 All Saints Day
01 Feast of All Saints in Portugal
01 Samhain; Beginning of the Celtic year and most important holiday.
02 All Souls Day in Bolivia, Brazil, El Salvador, Uruguay
02 Memorial Day in Ecuador
03 Culture Day in Japan
03 Thanksgiving Day in Liberia
03 Independence from Columbia in Panama
03 Independence of Cuenca in Ecuador
04 Flag Day in Panama
11 Veterans Day in USA
11 Independence Day in Angola
11 Remembrance Day in Canada
15 Proclamation of the Republic in Brazil
15 Thatlouang Festival in Laos
17 Army Day in Zaire
18 Independence Day in Morocco
19 Discovery Day in Puerto Rico
20 Revolution Day in Mexico
21 Day of Prayer and Repentance in Federal Republic of Germany
22 Independence Day in Lebanon
23 Labor Thanksgiving Day in Japan
28 Thanksgiving Day in USA
30 Independence Day in Barbados, Yemen Democratic Republic





Happy Veterans Day to all of our brave soldiers who have served our great nation past and present. 

Please accept our sincere gratitude for your sacrifices and service!

Several restaurant chains offer free meals to Vets and active duty military as their expression of thanks on Veteran's Day:
Olive Garden                      Arby's
Applebee's                         Chili's
Famous Dave's                   Champs
Outback Steakhouse           Hooters


Every day is worth celebrating at Workplace ESL Solutions!

Monday, October 22, 2012

Understanding American Halloween Vocabulary



 
Let's be honest...Halloween is a weird American holiday!  The rest of the world celebrates something somewhat similar called Carnival.   Costumes are adorned and parties are plentiful.  So what makes Halloween different than Carnival? Well, for starters, we add the creepy, spooky element to the festivities.  Carnival usually occurs in the spring, while here in America, we often need coats or umbrellas to protect our costumes in the crisp fall when we celebrate.

Anciently, the Celts celebrated their new year during this time, marking the end of the warmer weather harvest and the beginning of the cold, approaching winter months.  They believed that on the night before the new year, the boundary between the worlds of the living and dead was blurred.  They also believed that as they surrounded a big bonfire, dressed in costumes, that they could predict the future, as well as protect themselves in the upcoming year against bad fortune.

In the eighth century, Pope Gregory III designated November 1st as "All Saints Day", a day to honor all saints and martyrs, possibly as an attempt to veer Christians away from the Celtic pagan traditions.  The night before the holiday, October 31st, was known as "All Hallows' Eve" which eventually became more secular, including parades and sweet treats for the children.

Today, Halloween festivities involve community events, trick or treating, and an attempt to focus on the fun party atmosphere, rather than on the religious tones, although death and superstition are definitely still part of the mix.

Here are some Halloween words for our dear ESL students who are trying to make sense of it all:

* apparition - an unusual or unexpected sight, a ghost

* macabre - grim, horrific, repulsive

* cackle - to laugh, especially in a harsh or sharp

manner

* Jack-o'-lantern - a lantern made of the rind of a

pumpkin in which holes are cut to represent eyes,

nose, and mouth

* poltergeist - a noisy, mischievous ghost

* bloodcurdling - arousing fright or horror

* ghastly - terrifyingly horrible to the senses

Be sure to sign up for our monthly newsletter, where you can learn more interesting fun facts, brush up on your own English skills, and find out about our latest steals and deals when you sign up for classes.

Have fun out there this year!  Wear a costume, share treats, create your own fun traditions, and be safe!   Workplace ESL Solutions teaches language skills, but we also teach international students what it is to be an American.  In fact, we offer Citizenship classes!  To find out more, check out all of our services at www.WorkplaceESL.com 

Happy Halloween!

Tuesday, October 9, 2012

Happy Columbus Day from WESL!


                  Happy Columbus Day from Workplace ESL Solutions!  

                                        

We know, it's not the biggest holiday in the United States, lacking such things as beloved Columbus Day carols, festive decorations and traditional meals to commemorate the day, but it is definitely worth celebrating.  The story of Christopher Columbus is inspiring, as that great man's historic voyage teaches us to explore, search, and dream big.

We often discover new horizons while aiming for something completely different.  Christopher Columbus never did accomplish his original goal - to find a western ocean route to Asia.  Instead, he achieved something even greater - he ushered in a new era in world history by opening up the Americas to exploration. 

Traveling around the world and going on vacation isn't as expensive as you might think.  Here at Workplace ESL Solutions, we love our international students and we love to travel to their countries.    Here are a few more ways to see the world for less:

To vacation within driving distance, check out the "One Tank Wonders" at www.tripadvisor.com/tankofgas To find the lowest price of gas in your area, go to www.gasbuddy.com


The Internet has enabled us to become our own travel agents, often offering better deals than if we called the hotel or rental car company directly.  Some of my favorite web sites to find travel steals and deals are:  www.farecast.com  , www.yapta.com  ,  www.travelocity.com , www.orbitz.com  , www.breezenet.com , and  www.hotwire.com 

It’s easy to be influenced by a glossy brochure or fancy web site that claims a certain hotel is the absolute best, but if you want to hear what “real” people have to say about specific travel destinations, check out their opinions posted at www.tripadvisor.com  

Before purchasing, compare prices and do a "Google" search for "discount code" with the name of the hotel chain, car company, airline, or tourist attraction you specifically want.  Joining the "frequent flyer" clubs or hotel member clubs will often get you better rates, and those points you rack up with each stay will get you free vacations in the future!  Your credit card might get you even more points, so find out which travel services they partner with.  AAA membership pays for itself once you see all of the discounts you can get on hotels, cars, restaurants and even theme parks.

A flexible traveler can really score big.  For example, airlines routinely over-book their seats, knowing that a certain percentage of travelers will simply not show up for the flight.  If everyone does show up then there will be more passengers than seats so the airline will then ask for volunteers who are willing to be bumped.  By doing so they may offer you travel vouchers for future flights, meals, and even a paid hotel room if there isn’t another flight until the next day.  It’s a little bit of a hassle, but if the airline is desperate they’ll keep sweetening the deal until someone says yes!

Skip the tourist traps and save money by adding some volunteer work at your destination! The following organizations offer meaningful service opportunities and lower your destination costs during a “Volunteer Vacation”: 

Swap a pricey hotel stay for a visit in someone else’s home with a “Home Exchange” vacation:

You can stay in a very inexpensive hostel and meet some fascinating people: www.hostelworld.com

When you volunteer to drive one of those big RV’s one way it helps the company return their vehicles and you save tons of moola:  www.cruiseamerica.com

Traveling around the world might also inspire you to learn a new language.  That's where WE come in!  We can help you learn Spanish or English and get you "travel ready" to communicate with the world!

So, in honor of Columbus Day, dream big.  Think big.  Imagine the impossible.  See the world. And enjoy the journey!


Monday, September 24, 2012

Happy National Punctuation Day!

                                             Happy Punctuation Day!




Did you know that September 24th has officially been declared as a celebration of the lowly comma, correctly used quotation marks, and other proper uses of periods, semicolons, and the ever-mysterious ellipsis?  Well, now you do, so let the party begin!#$?!  

Here at Workplace ESL Solutions, this is a national holiday we can truly sink our teeth into!  We're kind of grammar geeks that way.  In fact, we love grammar so much that we offer a Business Writing class for professionals to help them improve their skills at the office.  Our words, both spoken and verbal, really affect our brand and how others perceive us.

The ninth annual National Punctuation Day®, the September 24 holiday that reminds America that a semicolon is not a surgical procedure, will celebrate the 2012 presidential election with a literary challenge — vote for your favorite Presidential Punctuation Mark in one, highly punctuated paragraph!

The rules: Write one paragraph with a maximum of three sentences using the following 13 punctuation marks to explain which should be “presidential,” and why: apostrophe, brackets, colon, comma, dash, ellipsis, exclamation point, hyphen, parentheses, period, question mark, quotation mark, and semicolon. You may use a punctuation mark more than once, and there is no word limit. Multiple entries are permitted.

In short, persuade them that your favorite punctuation mark should be the official punctuation mark of the President of the United States.  Contest entries must be received by September 30 to be considered for prizes. The winner(s) will receive a box of punctuation goodies, including a National Punctuation Day® T-shirt. Send entries, including name, address and phone number, to National Punctuation Day® headquarters at Jeff@NationalPunctuationDay.com.

In 2011, 220 entries in their paragraph contest were received from the United States, the Netherlands, Malta, Canada, England, and India.  In 2010, 356 people from the United States, Canada, the United Kingdom, France, the Netherlands, Japan, Australia, New Zealand, and Italy (in Italian!) submitted more than 3,000 entries in our haiku contest, including 73 from a certain New York State employee who shall remain nameless.  

Have a great punctuation day!

Wednesday, September 12, 2012

When the World Comes Together

 
If you've ever been to the Ground Zero site, then you've felt the reverent feelings of resolve and remembrance the area claims.  Tourists have to book tickets far in advance and then stand in very long lines for admittance.  And they do.  Thousands of people a day go to pay their respects. 
 
The park-like memorial is both peaceful and busy at the same time. A quiet calmness fills the air, as well as the productive sound of busy cranes working nearby to build the new structures that will occupy the neighborhood and stand as a tribute to the American spirit.
 
As we reflect on the 11th anniversary of the September 11th tragedy, we remember when the whole world came together.  America was attacked viciously and families were torn apart by the cruel acts of terrorism.  The world was shocked and mourned with America.  After all, we're all just families trying to be happy and successful in this life.
 
At Workplace ESL, we focus on coming together and celebrating the differences and similarities in our cultures.  In a single ESL class you can see students from South America, Europe, Asia, the Middle-East and remote islands across the globe.  We love our international students!  There is much we can all learn from one another.
 
Despite cultural and language differences, we can all speak the same language of kindness and friendship.  At Workplace ESL Solutions you'll find mutual respect for one another as new languages and skills are taught.  Our Spanish classes spotlight a different country each week so that students can learn to appreciate the subtle differences of the Spanish-speaking world. 
 
When our students graduate from our classes, it is truly a celebration.  We're so proud of our learners who make the effort to communicate in new ways, improving their personal lives and their work environment for the better.
 
To learn more about how you can hire Workplace ESL to come to your workplace and teach your business professionals, please visit our web site and allow us to customize a course just for you!
 
 
 

Tuesday, September 4, 2012

Email Do's and Don'ts

As technology advances, new forms of communication etiquette emerge.  Such is the case with e-mail.   Who was it that officially decided that WRITING IN ALL CAPS WAS CONSIDERED YELLING IN CYBERSPACE?  I don't know, but now that's an accepted rule. 

During the past decade or so, email "Do's and Don'ts" have evolved and will probably continue to do so.  One of the classes offered at Workplace ESL Solutions is Business Writing, where you'll learn how to write concisely and professionally.  Every word that leaves your mouth or your pen reveals a little bit about you and creates your brand, whether for good or for bad.  It's important to know how to do it well...in any language!

To help get you started, below is a list of some helpful tips to improve your email writing:

DO'S:
*  Write a clear subject in the subject line
*   Divvy up a long email with several topics into separate short emails that address one topic
*   Press the send button after doing a quick edit and spell check
*   Keep sentences short
*   Don't use text abbreviations in emails
*   Keep paragraphs short
*   Use white space between paragraphs
*   Respond quickly to an email you receive

DON'Ts:
*   Write in all caps
*   Reply to "all" without paying attention to who is going to read it
*   Forward inappropriate jokes at work
*   Write long, long emails so the reader has to scroll
*   Use "urgent" or "important" on every email you write

To learn about other services offered by Workplace ESL, check out our web site at www.WorkplaceESL.com

Happy emailing!

Wednesday, August 29, 2012

Receive a FREE GIFT when you complete our short survey!



Here at Workplace ESL Solutions we strive for excellence. Every day we work hard at improving our business and service to you, our customers. We want to hear from YOU so that we can better know how to improve.
You can also email us your answers or answer below in the comment box. Be sure to see below for the gift you'll receive when you complete the survey!
Please take a minute and answer these questions.
1. What industry are you in?
2. What % of your workforce has challenges communicating in English with co-workers, supervisors and customers?
3. If you had an unlimited training budget, which services would you like to have? (Even our current customers, I'm sure with more money, you would do more of something...)
4. Who are you?
5. What languages are spoken at your company?

6. What else can we do for you? Other classes? Other services? Comments?
Email Ronna at ronna@workplaceESL.com by September 14 and ask for a discounted Spanish workshop, a discounted Tacos with Trina customized workshop or a discounted business writing workshop!

$100 off - What a deal!!

Friday, August 24, 2012

Good Grammar Tells


Vigorous writing is concise. A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts. This requires not that the writer make all his sentences short, or that he avoid all detail and treat his subjects only in outline, but that every word tell.
— William Strunk Jr.
in Elements of Style

Do you write for your company?  Newsletters?  Emails? Grants? Copy for collateral?  If so, then everything you write reflects upon the company.  Our words, both spoken and written, create images that either build or hurt our brand. 

Good grammar can instill confidence in your customers and employees.  We all make mistakes, but don't worry that the Grammar Police will arrest you or fire you.  Just pay attention to what you write before you send it out. 


Below are a dozen words that are commonly used incorrectly.  Just a quick review of your writing can avoid embarassing mistakes.  Feel free to print this out and keep it by your computer for future reference.  And by the way, Workplace ESL Solutions also offers a fun two hour workshop for companies who want to improve their writing skills! 

 

1.    The verb “accept” means “to receive” or “to believe”.  The preposition except means other than.  The conjunction means “unless” and the verb means “leave out.”

a.    Tim accepted Jeff’s reason for being late for work.

b.    Everyone – except Chris and his supervisor – had remembered to switch to daylight savings time.

c.    Only in rare cases are employees excepted from the policy on punctuality.

2.    Adverse means “hostile, unfavorable, or harmful.”  Averse means “to have a definite feeling of distaste.”

a.    Adverse weather conditions grounded all airplanes.

b.    The tired staff was averse to the idea of working till midnight.

3.    Advice is a noun that means “recommendation or information” and advise is a verb meaning “to counsel or recommend.”

a. Ralph advised me to value good advice.

4.    Affect is a verb that means “to influence.”  As a noun, effect means “the result”; as a verb it means “to bring about.”

a.    Your performance in the coming year will directly affect the amount of your bonus.

b.    The effect of the economy is hard to predict.

c.    The new procedure will effect significant savings in time and cost.

5.    Anxious indicates that one is worrying; eager, that one is gladly anticipating something.

a. Sarah has never been anxious about speaking in public, but she was eager to play the old hag in Snow White last month.

6.    Beside is a preposition that means “next to.”  Besides is an adverb that means “in addition to.”

a.    Put the file cabinet beside the desk.

b.    Besides the new cabinet, we need a new computer.

7.    Complement means “to complete or go well with.”  Compliment means “to give praise.”  Both words can also be used as nouns.  The adjective complementary means “serving to fill out or complete.” Complimentary means “given free as a favor.”

a.    That was a nice compliment for a job well done.

b.    A fine grape jelly is a complement to any peanut butter.

8.    A conscience gives one the capacity to know right from wrong.  Conscious means “awake or alert, not sleeping or comatose.”

a.    Your conscience will guide you.

b.    Earl needs two cups of coffee to be fully conscious at this hour.

9.    Imply means “to suggest, hint, or communicate indirectly”; infer means to “deduce or conclude from.” (Writers and speakers imply.  Readers and listeners infer.)

a. I thought she was implying that I would receive a raise; apparently I inferred incorrectly.

10.  Lay means “to put or place something.”  It must be followed by a direct object. (lay, laid, laid)

a.    Please don’t lay that report there.

b.    Jerri’s assistant laid down the new carpeting yesterday

      Lie means “to rest or recline.”  It does not take a direct object.  (lie, lay, lain)

c.    Tim likes to lie down for a nap after lunch.

d.    He lay down Monday at 12:30, but often he has lain down by 12:15.

11.  To precede means “to go or come before,” while proceed means “to move on or go ahead.”

a. A note that preceded today’s meeting told us to proceed with part two.

12.  “Than” indicates a comparison and “then” refers to time.

a.    Kevin didn’t know any more about this than I did.

b.    First write your resume.  Then look for a job.

b.    The tired staff was averse to the idea of working till midnight.